Replacement Policy

Return, Refund & Replacement Policy for Lovimprints ________________________________________ At Lovimprints, each piece is handmade with care. Because every order is made specifically for you, our primary resolution is always a replacement — not a refund. We only step in under the specific conditions listed below. ________________________________________ Eligibility for Replacements We only accept requests in the following cases: • Damaged / Defective product received • Non-Defective but Wrong product delivered ________________________________________ For Custom Orders — Special Rules Apply Custom orders are subject to the stricter Custom Order Policy. The only resolution for a verified transit damage claim on a custom order is a replacement — no refund. ________________________________________ Reporting an Issue If you face any of the above issues, please email us at lovimprints@gmail.com within 48 hours of delivery with the following: Preferred (Strong Proof): • A full-length, unedited unboxing video clearly showing the package being opened. (mandatory for custom orders; strongly preferred for all other orders) ________________________________________ Important Notes on Proof • Claims with an unedited unboxing video will be prioritised. • Without sufficient proof, the request may be rejected. ________________________________________ Resolution Process After reviewing your request, Our standard resolution is a replacement. We do not offer refunds as a default — it is not our usual practice. However, in exceptional circumstances, we may consider a goodwill refund entirely at our own discretion. So, we may offer one of the following: • Replacement — our preferred and standard resolution (subject to availability) • Goodwill refund — only at Lovimprints' sole discretion in exceptional cases; cannot be demanded • No action — if the claim is invalid or proof is insufficient All decisions are final and based entirely on the proof submitted. ________________________________________ If a Goodwill Refund is Granted In the rare event that we choose to offer a goodwill refund, it will be processed within 15 business days to your original payment method. This is entirely at our discretion and not a guaranteed right. ________________________________________ Non-Eligible Cases We do not accept returns or refunds in the following cases: • Requests raised after 48 hours of delivery • Damage caused due to usage, mishandling, or wear and tear • Minor variations — all products are handmade and slight differences are expected • Lack of sufficient proof • Custom orders — the Custom Order Policy applies; replacement only for verified transit damage ________________________________________ Missing Deliveries If your order is marked as delivered but not received, please contact us within 48 hours so we can raise a Proof of Delivery (POD) check with the courier. ________________________________________ Estimated Delivery Timeline "At Lovimprints, we believe good things take time! Each piece is handcrafted specifically for you in our Goan Magical studio." • Order processing time: 10–14 Working Days (Mon–Sat) • Delivery time: 3–8 Working Days • Total Estimated Delivery: Approximately 3 to 4 weeks from the date of payment. For any questions or concerns, please contact: Email: lovimprints@gmail.com